Refund policy

Refund Policy

Every Kindling & Hammer item is printed to order for you by our print partners in the United States.

30-day returns and exchanges

  • You can return or exchange any item within 30 days of delivery, for any reason, including a change of mind.
  • Items must be returned unworn, unwashed and in their original condition. If an item comes back used or damaged, we may reduce the refund to cover the loss in value.
  • The buyer pays return shipping, unless the item arrived damaged, defective or misprinted.

How to start a return or exchange

Email hello@kindlingandhammer.com with your order number and the item you'd like to return or exchange. We'll reply with the return address and instructions. Please contact us before sending anything back.

Damaged, defective or misprinted items

If your order arrives damaged, defective or printed incorrectly, email us within 30 days of delivery with a photo of the problem. We'll send a free replacement or a full refund, whichever you prefer, and you won't pay any return shipping.

Refunds

Once your return arrives and we've checked it, we'll refund the item to your original payment method. We'll email you when the refund is issued; your bank may take a few extra business days to show it.

Exchanges

For a different size or colour, email us and we'll arrange the exchange, or return the original and place a new order.

Etsy orders

Orders placed in our Etsy shop (KindlingAndHammer) follow the same 30-day return policy.

Questions

Email hello@kindlingandhammer.com. We answer messages Monday to Friday, 12pm to 10pm Mountain Time.